We are experts in sourcing, assessing and selecting call centre talent. Our services go beyond mere recruitment; we provide clients with a consultative partnership where we offer advice and information regarding the latest industry trends. We are also an experienced business partner, and will guide you through every aspect of the recruitment process - from cost planning and supplier management to employee attrition and retention.
Listed below are just some of the many OAcallcentre job roles:
• Inbound and outbound sales
• Customer service
• Customer care
• Team leaders
• Data capture
• Telemarketing
• Helpdesk
• Operations managers
A consultative approach
To make sure we source the best possible candidates, we provide sound, impartial advice on positioning your role with candidates, building your profile in the marketplace and shaping the most attractive proposal.
Competency-based interviews
All OAcallcentre candidates are assessed through a competency-based interview, utilising the latest techniques to test skills and abilities against set criteria. This approach ensures interviewers are targeting the specific behaviours, knowledge and motivations vital to success in a particular position. They build rapport with candidates, provide a consistent standard for evaluation and provide clients with a more reliable source of quality staff members.
Bespoke evaluation.
Our web-based skills evaluation system, Right-Result, provides a specialised call centre aptitude test that lets you preview candidate performance before you make the decision to hire. It's completely flexible, allowing us to introduce much of the actual job function into the selection process - from recreating your in-house documents for a testing environment to producing tailored online evaluations that measure performance against the very material your new recruit will use every day.